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Terms of Service

Last updated: April 2026

1. Acceptance of Terms

By downloading, accessing, or using the AfroBites mobile application or website, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our platform.

2. Description of Service

AfroBites is a restaurant discovery, table reservation, and food ordering platform operating initially in Zimbabwe. The platform connects clients (diners), merchants (restaurants), and couriers (delivery drivers) through a single unified mobile application.

3. User Accounts

To access certain features of AfroBites, you must create an account. You are responsible for:

• Providing accurate and complete information during registration.
• Maintaining the confidentiality of your account credentials.
• All activity that occurs under your account.
• Notifying us immediately of any unauthorised use of your account.

4. Orders and Payments

When you place an order through AfroBites:

• Payment is processed and confirmed before an order is submitted to the restaurant.
• A service fee of 10% is applied to each order total, charged to the client.
• Delivery fees are calculated based on distance where applicable.
• All prices are displayed in USD. EcoCash transactions are processed at the prevailing exchange rate.
• Refunds are handled on a case-by-case basis. Contact support@afrobites.co.zw for disputes.

5. Table Reservations

• Reservations are subject to confirmation by the restaurant.
• Clients may not cancel a reservation within one hour of the reservation time.
• Repeated no-shows may result in account restrictions.

6. Restaurant Merchants

Restaurants listed on AfroBites agree to:

• Provide accurate menu information, pricing, and opening hours.
• Fulfil confirmed orders in a timely manner.
• Pay the applicable annual listing fee after the free launch period.
• A commission on delivery orders as agreed during onboarding.

7. Prohibited Conduct

You agree not to:

• Use the platform for any unlawful purpose.
• Submit false, misleading, or fraudulent reviews or orders.
• Attempt to reverse-engineer, hack, or disrupt the platform.
• Impersonate any person or entity.
• Use automated tools to access or scrape the platform.

8. Intellectual Property

All content on the AfroBites platform, including the logo, design, text, and software, is owned by or licensed to AfroBites. You may not reproduce, distribute, or create derivative works without our express written permission.

9. Limitation of Liability

AfroBites acts as a marketplace connecting diners with restaurants and couriers. We are not responsible for the quality, safety, or legality of food prepared by restaurant partners. To the maximum extent permitted by law, AfroBites shall not be liable for any indirect, incidental, or consequential damages arising from your use of the platform.

10. Governing Law

These Terms of Service are governed by the laws of Zimbabwe. Any disputes shall be subject to the exclusive jurisdiction of the courts of Zimbabwe.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes. Continued use of the platform constitutes acceptance of the revised Terms.

12. Contact Us

For questions about these Terms, contact us at:
WhatsApp: +263 71 916 6221